This website is a points per click/action/offer completed website. They claim you can earn points and cash them in for prizes, generally giftcards from different companies. They claim to send the prize out within 3 months of ordering. I earned points which I cashed in for two giftcards, one for a $10 KB Toys gift card and one for a $25 Chili's gift card. After 7 months and 8 inquiries, I still have not received my Chili's gift card. Beware of this company, they do not fulfill their contractual responsibilities! Below is my actual correspondence history:

 

Updated June 26, 2003

Reply	26-JUN-2003 08:53:34 PM	MELANIE17@COX.NET	Prize Fulfillment	I have sent the confirmation as you indicated, although I am confused as to why I have to confirm a prize in June that was requested in November. Why wasn't this step necessary for my KB Giftcard, and why am I just being asked to do it now, 7 months after the original request was made? Also, you still have not told me when I will receive the Chili's giftcard. I have been told that I would be receiving it "soon" for seven months, do you have a specific date or at least the week it will be sent out?
Reply	26-JUN-2003 11:56:53 AM	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your e-mail. The e-mail from our CEo wassent to you on June 11th. I am providing you with another link for you to confirm your prize order(s). Have a great week and let us know if you need further assistance. http://www.memolink.com/orderconfirmation.cfm?u=2744511&e=MELANIE17@COX.NET P.S. I will also attempt to send you another copy of that e-ail from our CEO for your records. Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	26-JUN-2003 11:52:29 AM	MELANIE17@COX.NET	Prize Fulfillment	I haven't received any emails from your boss, and I shouldn't have to do anything else to receive my prize - I have already gone through proper channels to put in the request and have sent you countless emails. Why can't you give me a straight answer about why I haven't received the giftcard?
Reply	25-JUN-2003 09:18:49 AM	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your email. You should have already received an email from our CEO regarding the delay in the delivery of your prize. I will send him your information again so you can receive that important email. Please follow the instructions within the email, and we will be sure to mail your prize shortly! Thanks, and have a great day! Sincerely, TJ Richards Member Support Memolink, Inc.

Your History
Reply	21-JUN-03	MELANIE17@COX.NET	Prize Fulfillment	I have been waiting since November to receive my Chili's gift card. I don't want to hear any more excuses, I want my gift card, I don't care if you have to pay for it out of your own pocket. I am not receiving answers to my inquiries, when will I receive my prize?
Reply	05-MAY-03	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your e-mail. We thought we'd have our new Chilis order in by now - but we are still waiting for delivery of those gift certificates. We thank you for your patience. I checked our records and you are on the list to receive that gift card when they get here. Have a nice week! Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	29-APR-03	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your e-mail. I checked your Memolink account and it shows that your KB Toys prize order was processed and sent to you on 4/17/03. You should also see your Chilis giftcard soon. We will send that as soon as those arrive! Have a nice week! Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	24-APR-03	MELANIE17@COX.NET	Prize Fulfillment	I have received the $10 KB Toys gift card I requested back in NOVEMBER, but still have not received the $25 Chili's Gift Card I requested at the same time. Why was it not sent with the KB card, and when will I receive it? I have already inquired about this last week but have not received a reply.
Reply	17-APR-03	MELANIE17@COX.NET	Prize Fulfillment	I put in a prize request on November 13, 2002 and STILL HAVE NOT RECEIVED MY PRIZES. I understand that sometimes mistakes happen, but this is ridiculous. I was told it would take 1 1/2 to 3 months to receive my prizes, it has now been 5 MONTHS since the original order. I have received excuses after excuses, and promises that are never fulfilled. I would like an explanation as to why I have not received my prizes, when EXACTLY my prizes will be sent out, and what will be done to compensate me for waiting this long. I could have continued to save my points all this time and ordered a larger prize by now.
Reply	03-APR-03	memolink@memolink.com	Other	Dear Melanie: Thank you for your e-mail. We thought we'd have our new orders in by now - but we are still waiting for delivery of those gift certificates. We thank you for your patience. I checked our records and you are on the list to receive those gift cards when they get here. Have a nice week! Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	27-MAR-03	MELANIE17@COX.NET	Prize Fulfillment	When will your "next batch" be sent out?
Reply	27-MAR-03	memolink@memolink.com	Other	Dear Melanie: Thank you for your e-mail. You are absolutely right, you should have received those gift cards by now! With the continued growth of our Web site, Memolink is continuously working on improving our prize fulfillment process, and with the recent upgrades to both our staff and computer hardware, there have been a few glitches in the system. Your prizes will be mailed to you when we receive our next batch. I can't apologize enough for the confusion and I hope your experience with Memolink is much better in the future! Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	23-MAR-03	MELANIE17@COX.NET	Other	On November 13, 2002, I made a prize request. On February 12, I sent you an inquiry to find out why I haven't received my prizes. On February 19, I received an email from you saying my order had finally been filled and would be mailed within 4 weeks. We are now approaching 5 weeks from your last email, and I still have not received my prizes. Because of all of the mess-ups with my order, I was not able to use the prize for it's intended use, a Valentine's dinner. I would like to know when I will be receiving my prize and what measures you intend to take to compensate for the unreasonable amount of time I've had to wait. I run a website with thousands of visitors, but will not promote a program that does not fulfill it's promises. Melanie Kellett melanie17@cox.net
Reply	19-FEB-03	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your email, and I'm glad you brought this to our attention. I'm not sure why your order wasn't filled recently, but it should have been filled already. I have filled your order for you and it will be processed and mailed within the next 4 weeks. Thank you for your patience while we catch up with older orders! Sincerely, TJ Richards Member Support Memolink, Inc.
Reply	12-FEB-03	MELANIE17@COX.NET	Prize Fulfillment	To Whom It May Concern, I requested to redeem some of my points on 11/13/02, and as of yet, the prizes still have not been fulfilled. I emailed you previously and was told that prizes take 1 1/2 to 3 months to be fulfilled. It has been 3 months. When will I receive my prizes?
Reply	23-JAN-03	memolink@memolink.com	Prize Fulfillment	Dear Melanie: Thank you for your e-mail. As it stated on our site when you placed your order, current prize orders are being filled within a timeframe of 1 ? to 3 months. It will be sent to you around a month or so after the order has been filled. Thank you for your patience and have a nice week! Sincerely, Henry W. Bullis Member Support Memolink, Inc.
Reply	16-JAN-03	MELANIE17@COX.NET	Prize Fulfillment	Hi, I placed an order for prizes in November that hasn't been filled yet. Can you please tell me when this order is expected to be filled? Does it always take this long? thanks, Melanie